Ticket #2292 (closed bug: later)
mac issue: keyboard shortcuts in bug reporting interface are wrong
| Reported by: | danvisel | Owned by: | |
|---|---|---|---|
| Priority: | minor | Milestone: | X3 |
| Component: | uncategorized | Version: | 2.0 |
| Keywords: | Cc: | ||
| Category: | unknown | Effort: | |
| Importance: | 90 | Ticket_group: | |
| Estimated Number of Hours: | 0 | Add Hours to Ticket: | 0 |
| Billable?: | yes | Total Hours: | 0 |
| Analysis_owners: | danvisel | Design_owners: | |
| Imp._owners: | Test_owners: | ||
| Analysis_reviewers: | Changelog: | Changelog | |
| Design_reviewers: | Imp._reviewers: | ||
| Test_reviewers: | Analysis_score: | 0 | |
| Design_score: | 0 | Imp._score: | 0 |
| Test_score: | 0 |
Description (last modified by todor) (diff)
- Open Sophie on a Mac.
- Select Help > Send an Error Report
- Insert cursor in the top field, where the log is.
- Press command-A to select all.
Result: nothing happens. However: if you press control-A to select all, everything is selected; control-C will let you copy things.
The problem is that Mac users expect that keyboard shortcuts use the command key rather than the control key; this seems to be the case everywhere else in the interface. This has been a problem for bug reporting: a couple of users have told me that they could get an error report, but that they couldn't copy and paste it into an email because select all & copy don't work. When I tell them to use "control", it works; however, users wouldn't think to do that by themselves.
Solution: remap "control" key to "command" in this interface.
Change History
comment:1 Changed 15 years ago by danvisel
- Status changed from new to s1b_analysis_finished
- Summary changed from mac issue: keyboard shortcuts in bug reporting interface are strange to mac issue: keyboard shortcuts in bug reporting interface are wrong
comment:2 Changed 15 years ago by danvisel
Willy reports that this is also the case with the URL field in the link HUD:
(Mac Only Bug) When trying to paste a url in the link window on a Mac using the normal shortcut paste keys (command + v) it doesn’t paste it in the “Open URL” box. It actually gets pasted on the text window you are trying to create the link for. If I use the PC shortcut for paste (control + v) it works, but that’s not normal for Mac users.
I suspect this is also the case other places in the interface on the Mac, though the usual keyboard shortcuts work correctly when copying and pasting text or frames.
