Ticket #2292 (new bug) — at Initial Version
mac issue: keyboard shortcuts in bug reporting interface are strange
| Reported by: | danvisel | Owned by: | |
|---|---|---|---|
| Priority: | minor | Milestone: | X3 |
| Component: | uncategorized | Version: | 2.0 |
| Keywords: | Cc: | ||
| Category: | unknown | Effort: | |
| Importance: | Ticket_group: | ||
| Estimated Number of Hours: | 0 | Add Hours to Ticket: | 0 |
| Billable?: | yes | Total Hours: | 0 |
| Analysis_owners: | danvisel | Design_owners: | |
| Imp._owners: | Test_owners: | ||
| Analysis_reviewers: | Changelog: | Changelog | |
| Design_reviewers: | Imp._reviewers: | ||
| Test_reviewers: | Analysis_score: | 0 | |
| Design_score: | 0 | Imp._score: | 0 |
| Test_score: | 0 |
Description
- Open Sophie on a Mac.
- Select Help > Send an Error Report
- Insert cursor in the top field, where the log is.
- Press command-A to select all.
Result: nothing happens. However: if you press control-A to select all, everything is selected; control-C will let you copy things.
The problem is that Mac users expect that keyboard shortcuts use the command key rather than the control key; this seems to be the case everywhere else in the interface. This has been a problem for bug reporting: a couple of users have told me that they could get an error report, but that they couldn't copy and paste it into an email because select all & copy don't work. When I tell them to use "control", it works; however, users wouldn't think to do that by themselves.
Solution: remap "control" key to "command" in this interface.
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